Air India launches digital innovation center in Kochi

Air India has launched its new Centre of Digital Innovation, known as CODi, in Kochi. The facility is located in the Caspian Techparks within Infopark Phase II. CODi aims to create advanced digital technologies to improve customer experiences and develop Artificial Intelligence capabilities. The team at CODi has already worked on various digital tools to enhance the travel experience for Air India's guests. Air India's leadership believes that using technology will boost customer service levels. The CODi team is tasked with creating digital assistants that can anticipate guests' needs. Campbell Wilson, the CEO of Air India, emphasized the importance of equipping frontline workers with modern tools. He stated that the innovative technologies developed at CODi will aim to delight guests. In the past two years, Air India has focused on improving customer satisfaction through digital innovations and AI, as part of its transformation program called Vihaan.AI. Dr. Satya Ramaswamy, the Chief Digital & Technology Officer, expressed confidence that CODi would enhance guest experiences through collaboration and innovation within the company.