Air India rejects Lisa Ray’s empathy accusations
Air India has responded to actress Lisa Ray's claims that the airline lacked empathy regarding her father's illness during travel. The airline called Ray's allegations "unfounded." According to Air India, they provided options such as a free date change and a ticket validity extension of one year. However, Ray requested a full refund, which the airline did not agree to. Air India emphasized its dedication to customer care and empathy. The airline also urged the public to be careful in how media reports handle such sensitive matters.