BJ's Wholesale apologizes for membership renewal issues

A shopper expressed frustration with BJ’s Wholesale after a lengthy 45-minute phone call failed to renew their membership. The customer called the employees "incompetent" after being charged for the membership but not receiving assistance. BJ’s quickly apologized and asked the customer to reach out directly for help. Later, the customer replied to BJ’s, confirming they had reached out for assistance. However, hours later, they posted again, saying they were still waiting for a response. It is unclear if they eventually renewed their membership, which costs $60 per year for a standard plan. This complaint is part of a pattern, as other customers have also voiced concerns on social media. One shopper threatened to cancel their membership after learning BJ's no longer offers teacher discounts. BJ’s clarified that the discount is only available for new memberships, not renewals. While issues have arisen, BJ’s is planning to expand its presence by opening up to 30 new stores by 2027, particularly in the Dallas-Fort Worth area. Despite complaints, some customers praised the company for its shopping experience, stating it is better than competitors like Sam’s Club and Costco.