Boston City Council explores AI to improve city services

The Boston City Council is looking into how artificial intelligence (AI) can help improve city services and governance. They recently approved plans for a hearing to get advice from experts in AI. Councilor Sharon Durkan emphasized that AI can enhance efficiency and decision-making in government. She noted that the city’s Innovation and Technology Cabinet is currently surveying employees to learn about their experiences with AI in city operations. The hearing, which has not yet been scheduled, will feature representatives from various organizations, including Boston University and Northeastern University. These experts will discuss the benefits and challenges of using AI in city governance, with a focus on responsible use and ethical issues. Durkan pointed out examples from other cities. For instance, AI traffic signals in Pittsburgh have significantly reduced congestion. Similarly, AI in Chicago has helped identify foodborne illness outbreaks more quickly. However, some cities face issues with bias and racial profiling in AI systems. Durkan also mentioned her own experience with AI, humorously noting that her speech was generated by AI. She stressed the importance of addressing privacy and security concerns as part of this conversation about AI in governance.