Burlington mayor challenges Canada Post's confusing post office box policy

Burlington's mayor is challenging a new Canada Post policy requiring residents to use post office boxes, citing confusion and delivery issues. The new mandate, which changed existing box numbers, has led to returned mail and missed deliveries for some of the town's 300 residents. Mayor Rudy Norman plans to present a resolution to reverse the policy, which was phased in over the past year. Norman says the change is particularly difficult for seniors and those who must update multiple accounts. Canada Post maintains the policy is necessary and that customers must use the correct address format, including the P.O. Box.