Cheshire East Council could save £60 million with AI

A report from Cheshire East Council has found that using artificial intelligence (AI) could save the council up to £60 million over the next five years. The study highlights potential savings in customer service, adult social care, and children's services. According to the report, AI can help reduce the number of calls to the council's contact centers. It may also assist with administrative tasks in social services and improve data accuracy. The council plans to discuss these findings later in a corporate policy committee meeting. The estimated savings range between £40 million and £60 million over five years. The report's authors stated that these benefits would come from better service delivery, lower costs, and improved operational efficiency. Cheshire East Council has been facing financial challenges and has been implementing a transformation plan to save money. For the second year in a row, the council received special financial support from the government, allowing it to borrow funds for daily expenses.