Coles checkout mirrors serve to monitor unpaid items

Shoppers at Coles have been puzzled by tiny mirrors at checkout counters. Many have questioned their purpose, leading to discussions on social media. Some people thought the mirrors were for checking hair or makeup. However, former Coles employees clarified their true function. They explained that the mirrors help cashiers see the bottom of shopping trolleys. This way, they can ensure that no items go unpaid. Former staff mentioned that during training, they were taught to use the mirrors to quickly spot bulk items. If customers put items in their trolleys without scanning, the mirrors help identify these products. One former worker shared that the mirrors were useful in notifying customers they didn't need to pick up certain items. These mirrors have been in use since at least 2007, and some even call them "BOB," meaning "bottom of basket." They help cashiers to catch any hidden products that customers might miss when putting items on the checkout belt. Not all employees were keen on their role in preventing theft. Some admitted they wouldn't bother looking for stolen items while others shared stories of ignoring theft, especially from elderly customers. The discovery of the mirrors has left shoppers curious. Many wonder how many other supermarket features have hidden functions they have never noticed before.