CVS investigates delayed $400 refund complaints from customers

A CVS shopper has been waiting for over three months to receive a $400 refund. The customer, Brittany, expressed her frustration on social media, stating that CVS has not returned her calls during this time. She called the situation "horrible" and said it was unacceptable for a large retailer to take so long. CVS responded to Brittany's complaint on social media, asking her to provide her full name, contact information, and details about the store where the issue occurred. It is unclear if she has received her refund since then. In a separate complaint, another CVS customer, Sarah, reported problems with the store's photo equipment. She claimed that her passport photos were rejected multiple times due to blurriness, costing her $22. Sarah also shared her frustrations online. CVS is currently in the process of closing 900 stores as part of its new business strategy. The company has shut down 851 locations so far, responding to changes in consumer buying patterns. CVS plans to focus on enhancing health services in its remaining stores.