DigiYatra struggles with adoption at Kolkata airport boarding

DigiYatra, a facial recognition system for paperless travel at Kolkata airport, is popular but faces challenges at boarding gates. While it eases congestion at entry and security points, airline staff prefer traditional boarding methods, causing delays. Despite having 12 DigiYatra gates at boarding points, airlines like IndiGo rarely use them. Staff cite issues with priority boarding and zone-wise boarding as reasons for their reluctance to adopt the new system. Airport officials are encouraging airlines to utilize DigiYatra for boarding. They believe it could significantly reduce boarding times, but implementation remains inconsistent among airlines.