DWP demands £38,000 repayment from pensioner for errors

The Department for Work and Pensions (DWP) faces criticism for demanding repayment of £38,000 in Universal Credit from a pensioner due to its own errors. Over 30 organizations have urged the DWP to limit recovery of such overpayments. In 2023/2024, nearly 687,000 new "official error" overpayment debts were recorded. Claimants often face significant reductions in future benefits, leading to financial difficulties. The letter highlights cases where individuals were misadvised by DWP officials. The Public Law Project and other organizations are calling for changes to recovery rules, similar to those for Housing Benefit. The DWP stated it works with overpaid individuals to ensure repayments are manageable and emphasized its commitment to tackling fraud and error.