Ecom Express partners with Truecaller for secure communication

Ecom Express has partnered with Truecaller to improve communication with its customers. This collaboration aims to reduce call rejection rates and enhance transparency in logistics interactions. The partnership introduces Truecaller's Customer Experience solution, which includes a verified business caller ID. This feature helps customers recognize calls from Ecom Express by displaying the company name, logo, and a verified badge. By using Truecaller's technology, Ecom Express seeks to ensure secure and reliable communication across India. This is expected to increase response rates and improve overall operational efficiency.