Gatwick baggage handler filmed violently tossing suitcases

A baggage handler at Gatwick Airport was filmed throwing suitcases carelessly, prompting an apology from the airline involved. The incident led to damage to passengers' luggage, and the handler has since been suspended. Officials called the behavior an "isolated incident." The footage, which was captured by a passenger from another plane, showed the baggage handler tossing the suitcases like missiles. However, CCTV did not capture the event, making it difficult to identify the worker. Menzies, the company that employed the baggage handler, has been investigating the incident. One employee has reportedly been escorted from the airport and might lose their job. A source mentioned that the handler admitted fault, which led to disciplinary measures. Wizz Air, the airline involved, issued an apology and has started an investigation to prevent similar incidents in the future. A spokesperson for Menzies stated that the handler’s actions do not reflect their standards and emphasized their zero-tolerance policy for such behavior. Gatwick Airport provided guidance for passengers dealing with damaged baggage. They advised reporting any damage immediately upon arrival. Passengers may receive a report for their claim, but there is no guarantee the airline will accept it. If accepted, the airline may cover repair costs or provide a replacement.