Google emphasizes practical benefits of agentic AI solutions

Google recently updated its Customer Experience Suite, emphasizing the practical benefits of agentic AI in customer service. This update highlights a shift towards addressing specific business challenges rather than general AI capabilities. The presentation focused on real-world applications, showcasing how AI can enhance customer service roles and improve business outcomes. Google provided customer success stories, demonstrating measurable benefits rather than abstract metrics. This approach contrasts with typical AI marketing, which often lacks clarity and relevance. Google's strategy may set a new standard for how companies present agentic AI solutions to potential clients.