Kohl's ends Amazon return service at select locations

Kohl's has stopped accepting Amazon returns at select locations starting March 11, 2025. This change affects stores in Massachusetts, Missouri, Washington, and Wisconsin, after eight years of the service being available nationwide. The decision is part of a test to improve customer experience amid ongoing financial challenges for the retailer. Customers are now directed to UPS stores for Amazon returns. Kohl's has also removed restrictions on its popular Kohl's Cash program to simplify shopping. The company is addressing customer frustrations as it continues to close underperforming stores.