Kohl's tests ending Amazon returns at select stores

Kohl's is known for its ability to stay competitive, even as many department stores close. Despite challenges, the retailer continues to draw customers, especially with its long checkout lines. Recently, Kohl's added mini Sephora stores inside their locations. This change makes it easier for shoppers to find beauty products without going to a mall. Additionally, Kohl's offers free Amazon returns, which brings more customers into the stores. However, Kohl's is now testing a plan to eliminate the Amazon return service at three stores in Massachusetts, Wisconsin, and Missouri. Some employees express support for this change, but it is unclear how customers feel about it. Kohl's stated that if the test leads to fewer customers, they might phase out the free returns program. The company is also reducing staff, indicating a shift in their business strategy. The future of Kohl's services and staff will depend on the outcomes of these tests.