Kroger apologizes for denial of lifesaving medication

Kroger has issued an apology after a shopper was denied access to lifesaving medication. This occurred due to a malfunction in the store's system, which prevented the customer from using his prescription. The backup pharmacy was closed, forcing him to pay out of pocket. The incident was shared on social media, where the upset customer criticized both Kroger and Express Scripts. He stated that he was unable to obtain his medication because the system was not updated. The customer emphasized that if he hadn't had cash, he might have been left without the important medicine. In response, Express Scripts apologized and encouraged the customer to provide more details via email. Similarly, Kroger expressed regret and suggested that the customer send a private message for further assistance. However, it remains unclear if the issue was resolved. This complaint appears to highlight a specific problem at one Kroger location, indicating that it may not be a widespread issue across all stores. In a related note, another customer recently complained about confusion at a self-checkout machine in a different Kroger store. They encountered a limit on the number of items they could scan, and they were frustrated by the lack of prior warning. Kroger has not publicly responded to this second complaint, and it also seems to apply to specific stores. Kroger's return policy allows customers to return items, either with or without a receipt, within 30 days of purchase. Refunds can be issued in the same payment method used initially or as a store gift card for items returned without a receipt.