Kroger apologizes for shopping cart policy changes after customer backlash
thesun.co.uk — November 11, 2024, 07:01 PM UTC
Kroger is facing customer complaints over new shopping cart policies at some locations. Shoppers have expressed frustration about the absence of shopping baskets and the poor quality of the new carts, which lack a bottom rack. In response to the backlash, Kroger apologized and stated that they are reviewing customer feedback. The company clarified that there is no universal ban on baskets across all stores. Kroger is also navigating a $24.6 billion merger with Albertsons, which has drawn criticism and legal challenges over concerns about competition and pricing in the grocery market.