Local governments urged to modernize outdated technology systems

Many local governments are still using old technology that is several decades behind. For example, some still rely on systems like the IBM AS/400, which struggles with modern needs like cybersecurity and user efficiency. Upgrading these systems can seem daunting, often due to fears about costs, disruptions, and uncertainty. However, maintaining outdated technology can lead to increased security risks and higher maintenance costs. Agencies spend a significant amount of their budgets just to keep these old systems running. Cybercriminals often target them, leading to costly disruptions. Many government tasks require manual processes and heavy paperwork, which can slow down operations and frustrate citizens used to faster digital services. To modernize, agencies need to move away from paper-based processes and focus on automation. Modernization involves more than just new tools; it requires rethinking workflows. Tech leaders should help government agencies understand the risks of inaction. Even minor vulnerabilities can lead to major security breaches. To ease fears about modernization, agencies can start with pilot projects, communicate clearly about the benefits, and provide hands-on training to staff. Funding for upgrades can be a challenge, but modernization can happen gradually. Agencies can begin with essential functions and use middleware solutions to connect old systems to new technology. Creative funding strategies can also make the upgrades more affordable. A successful example of modernization is Honolulu, which improved its finance and HR systems. This made processes faster and easier for both employees and citizens. Once modernized, technology like artificial intelligence can enhance government efficiency by automating tasks or predicting maintenance needs. However, it's crucial to manage AI carefully to avoid new risks. Modernization is an ongoing effort that requires cooperation across departments. Agencies should share best practices to improve digital processes continually. Regular performance reviews can help ensure that technology investments yield real benefits. In summary, embracing modernization will lead to better government services and happier citizens. Change may be intimidating, but failing to adapt is a greater risk. A more modern government will ultimately serve everyone better.