Manchester United criticized for excluding disabled fans

Manchester United faces criticism for allegedly excluding disabled fans from attending matches. The club's disabled supporters' association has written to top officials, including co-owner Sir Jim Ratcliffe, to express their concerns. In their letter, they highlighted multiple issues at Old Trafford, particularly a decline in stewarding standards. They reported that the emergency assistance cord in the restrooms often goes unanswered. The association's secretary, Rick Clement, pointed out that the shift to using agency staff has worsened the situation. Clement also criticized a recent 15 percent increase in parking fees, arguing it unfairly impacts disabled fans who rely on vehicles. He has requested a discount for disabled supporters and changes to attendance rules for season ticket holders. Additionally, he expressed concern over the reduction of the pensioners' discount from 50 to 25 percent. The letter noted specific incidents where the emergency cord was activated without response, indicating a lack of proper care. Manchester United responded by asserting their commitment to disabled fans. They emphasized ongoing funding for the Manchester United Disabled Supporters' Association and pledged to investigate any reported issues. A club spokesperson highlighted that their facilities and services for disabled fans have seen major improvements and that they maintain a strong dialogue with the supporters' association.