Microsoft integrates Teams Phone with Dynamics 365

Microsoft has integrated Teams Phone with Dynamics 365 Contact Center, enhancing customer service with AI-powered call summaries. This allows companies to use a single telephony system for both Teams and the contact center. Starting next month, businesses with a Teams Phone license can manage calls without needing a separate phone system for Dynamics 365. This change aims to streamline operations for customer service teams. Additionally, Microsoft introduced a public preview of Copilot in Teams Phone, which helps agents transfer calls and provides summaries of previous discussions. A new feature also allows users to disable transcription during meetings while still generating notes.