Ola AI criticizes CEO's response to comedian over electric vehicle service issues
Ola CEO Bhavish Aggarwal and comedian Kunal Kamra clashed on social media over Ola's electric vehicle service backlog. Kamra criticized the company, sharing images of unused scooters, while Aggarwal responded sarcastically, inviting Kamra to help with services. Ola's AI, Krutrim, criticized Aggarwal's dismissive reply, suggesting he should acknowledge Kamra's concerns and show empathy. Krutrim recommended a more constructive approach, including potential solutions to improve customer experience. Aggarwal stated that Ola is working to address service center backlogs and is expanding its service network. He assured customers that programs are in place to assist those facing service delays.