Online identity verification may harm vulnerable Social Security claimants

An internal memo from the Social Security Administration (SSA) suggests that a new requirement for online identity verification could create significant challenges for vulnerable populations, such as the elderly and disabled. The memo indicates that many claimants may need to visit offices in person. The proposed change could lead to an additional 75,000 to 85,000 in-person visits each week, straining SSA resources. Current office operations are already overwhelmed, with long wait times for appointments and limited walk-in capabilities. This memo follows a recent report that the SSA considered eliminating phone claims entirely, a decision that was reversed last week. The agency is also facing potential staff cuts and office closures as part of broader government efficiency efforts.