Qualtrics launches empathetic AI agents for customer service

Qualtrics has introduced new AI agents called Experience Agents, designed to provide personalized and empathetic customer service in real time. These agents can interact with customers across various platforms, including surveys and online reviews. The Experience Agents aim to resolve issues quickly and effectively by learning from customer feedback. They offer tailored responses, enhancing the overall customer experience beyond traditional chatbots. Qualtrics emphasizes the importance of accuracy and ethical AI use, addressing potential concerns about AI interactions with clients. The company plans to further develop these agents to anticipate customer needs based on past interactions.