Residents report poor services at city e-seva centres

Residents in the city are unhappy with the services at e-seva centres. These centres are supposed to provide important government documents, especially for students needing certificates this summer. Many residents have reported issues, claiming that the staff is not adequately trained. K. Ganesan, from the Thirumoolar Colony Welfare Association, noted that some government offices do not give services due to server problems. He also pointed out that private e-seva centres charge high fees. As many parents start to seek community and income certificates for school admissions, they find the centres unprepared to assist. Residents have discovered that many private e-seva centres listed in apps are not working correctly. Most centres in taluk and GCC offices struggle with a shortage of manpower and trained personnel. T.V. Shemmozhi, a local councillor, mentioned that the e-seva centre in Anna Nagar had to close due to a lack of technical staff. S. Sowmya, who operates a licensed private e-seva centre, explained that many workers lack the necessary qualifications, leading to application rejections. S. Kumararaja, a Velachery resident, expressed a desire for a single centre where all government services can be accessed. Officials are currently discussing ways to improve the situation by integrating services across e-seva and common service centres.