Shopper upset over unexpected self-checkout tip request

A shopper expressed anger online after encountering a surprising tip request on a self-checkout machine. The customer shared a photo on the social media platform X, showing options to leave a tip of $2, $3, or $4, or to enter a custom amount. The machine suggested tipping if the shopper had a good experience. Self-checkouts are designed for customers to check out their own items, so it’s unusual to ask for tips. Typically, shoppers do not tip cashiers who scan items for them. This has raised confusion among customers who do not see why they should tip when using self-service machines. The post showed a clear message asking customers to consider leaving a tip. However, the option to decline the tip was less visible, prompting concerns that some might feel pressured to contribute. In related news, other shoppers have also voiced frustration with self-checkout procedures at grocery stores like Aldi. Many reported long lines caused by kiosks that were not in use, leading to a poor shopping experience. One customer shared their discontent about being forced to use self-checkout with a large grocery cart instead of accessing a regular cashier. Retailers are changing their self-checkout strategies. Walmart has limited some self-checkout lanes to members of Walmart+, and Target has started implementing a new rule limiting customers to 10 items or less in express self-checkout lanes. These changes are meant to speed up the process, but they are also creating confusion and frustration among shoppers.