Spencer Pratt retrieves cable box post-fire; Spectrum waives fees

Spencer Pratt returned to the site of his burned home to retrieve a cable box requested by Spectrum. He expressed frustration on social media after being asked to return the box following the fire that destroyed his home in January. Spectrum's social media team responded to Pratt's post, agreeing to waive the fee for the cable box. The company acknowledged the need to improve communication with customers affected by the fire. A Spectrum spokesperson confirmed that customers will not be charged for equipment lost in the fires. They are reviewing agent instructions to ensure clear communication with those impacted.