SSE Airtricity customers face drastic billing inaccuracies

Several customers of SSE Airtricity have reported significant issues with their energy bills. One reader, a woman, received a bill for €4,300 after a wrong meter reading. This was a sharp increase from her usual bills of about €150. Another customer, Donal, also faced large bills after the company stopped sending meter readers. He noted that he received conflicting advice from the company while trying to resolve the issue. His daughter has been helping him, but they have not seen any progress since September. Airtricity acknowledged the issue with Donal’s bills and said they were looking into it. They explained that mistaken meter readings had led to inflated charges. Another customer, Norman, was surprised to find his gas bill increased by nearly 50% due to a change in the Gas Conversion Factor. He felt this change was not properly communicated to consumers. Ewan experienced a similar problem when he didn’t submit a meter reading after leaving his apartment. The new tenant entered the readings incorrectly, leading to a huge bill that did not reflect Ewan’s actual usage. Despite proving the error, he was initially told by Airtricity that they could not change the readings. After taking further steps, including threatening to file a complaint, Ewan was able to get Airtricity to correct the readings and issue an updated bill. He expressed concern for those who may struggle to advocate for themselves in similar situations. Airtricity responded to these complaints, saying they understand the frustrations involved and are working to resolve the issues.