TCS partners with Air New Zealand to enhance digital services

Tata Consultancy Services (TCS), an Indian IT services company, has signed a five-year deal to improve Air New Zealand's digital services. The agreement covers over 600 applications used by the airline. TCS will use AI automation and cloud technologies to enhance several areas, including cargo services, disruption management, retail, maintenance systems, and crew operations. TCS's goal is to modernize Air New Zealand's digital infrastructure and improve the experience for its more than 15 million passengers annually. They aim to streamline operations and adopt AI technology to create a more efficient airline. The partnership was formally announced during an event in Mumbai, attended by New Zealand's Prime Minister Christopher Luxon and TCS leaders. Krithivasan, TCS's CEO, expressed confidence in the partnership, stating it will help Air New Zealand improve efficiency and sustainability. He noted that they will focus on enhancing passenger experiences and making operations more agile. Air New Zealand has been working with TCS since September 2024 and has already begun to see benefits from this collaboration. Greg Foran, CEO of Air New Zealand, commented on the positive impact of TCS's expertise in digital solutions. He stated that TCS will play a vital role in improving the airline's cargo and retail digital capabilities.