Telemedicine thrives in San Diego, staffing issues persist

The COVID-19 pandemic changed health care in San Diego County, and its effects are still felt five years later. Many practices, like telehealth, became more common. Before the pandemic, Scripps Health conducted 188 telemedicine visits. During the lockdown, that number soared to 55,000 each month. Now, it averages about 28,000 per month, showing strong acceptance of virtual care. Dr. Ghazala Sharieff of Scripps Health noted that telemedicine is popular for its convenience. Medicare's temporary support for telehealth visits helped boost its use, but future funding is uncertain amid ongoing political debates. Cultural changes, such as mask usage in health care settings, have also occurred. Dr. Samer Khodor of Sharp Chula Vista Medical Center indicated that masking has become socially acceptable and is now common for both patients and providers. Hospitals are more proactive in encouraging masks for patients with respiratory symptoms. Collaboration among hospitals improved during the pandemic. Weekly calls between medical directors became regular, fostering communication that has continued since. Improved teamwork helps hospitals address issues more effectively today. However, not all changes are positive. Medical staff still face significant challenges, such as staffing shortages and increased violence from patients. Workers report that the focus on artificial intelligence could reduce necessary staffing levels, raising concerns about care quality. Finally, while tensions between patients and healthcare workers related to COVID-19 precautions have diminished, violence in health care settings remains a concern. Medical professionals continue to advocate for better treatment and increased staffing to ensure safety for both workers and patients.