Teleperformance uses AI to modify Indian call center accents

Teleperformance SE has introduced AI technology from Sanas to modify the accents of its Indian call center employees in real time. This aims to improve customer understanding and reduce call handling time. The system, which Teleperformance invested $13 million in, is designed to "neutralize" Indian accents during calls. It is currently available for Indian and Filipino accents, with plans to include Latin American accents. This initiative is part of a larger €100 million investment in AI partnerships by Teleperformance. The company employs 490,000 people globally and serves major clients like Apple and TikTok.