Tokyo introduces law to combat customer harassment

japantimes.co.jp

Tokyo will launch a new law in April to combat customer harassment, known as "kasuhara." This ordinance requires companies to take steps to prevent harassment and provide guidelines for handling cases. The Tokyo Metropolitan Government has released guidelines to help businesses implement the new rules. This is the first law of its kind in Japan. The national government is also taking action, having submitted a bill to parliament that would require businesses to address customer harassment.


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