Toronto taxi overcharged passenger receives full refund

Peter Muto and his wife returned to Pearson Airport after a vacation, only to face double the fare for their taxi home. Due to a snowstorm, their ride from the airport, which normally costs $86, was charged at $163. They did not dispute the fare while feeling cold and tired. The next day, Muto realized he paid a total of $188.25, including a tip. He suspected that taxis at the airport should charge a standard rate, regardless of weather. After failing to reach the taxi's company, Muto emailed the Greater Toronto Airports Authority (GTAA) for help. They confirmed that taxis must adhere to fixed fares, and without a plate number, they could not track down the driver. Following this, Muto contacted Toronto Taxi, where a manager named Darren Brace explained that they do not operate taxis but lease payment terminals to drivers. Brace initially offered Muto a refund, but later questioned his motives, suggesting he might be seeking publicity. Muto felt this was unfair as he only wanted to prevent overcharging. Eventually, Muto was promised a full refund and a $100 taxi voucher. The GTAA investigated the complaint and stated they were disciplining the driver for the overcharge. However, Muto has not yet received the refund or voucher. If others have similar complaints about taxi service at Pearson, they are encouraged to contact the taxi company and the GTAA.