WestJet passengers in Cancun denied compensation claims

Several passengers who traveled with WestJet have been left frustrated after their compensation claims were denied. This follows a chaotic experience where they spent nearly two days stuck in Cancun airport instead of enjoying their vacation. The issues began on January 31, when their scheduled flight home was delayed. Passengers were taken back and forth between the airport and a hotel but received little information about the delays. Many passengers, like Michael Bindman, felt their time was wasted, saying, "The time on the beach... that's so distant." After 55 hours, the passengers finally arrived in Calgary. However, their attempts to get compensation for the ordeal have largely been unsuccessful. WestJet cited a mechanical issue and safety concerns as the reasons for the disruption. Duncan Dee, a former airline executive, explained that flight crews are responsible for deciding if an aircraft is safe to fly. A group of about 40 passengers is staying connected through a chat, sharing updates on their claims. Penny Lamont, who was celebrating a special anniversary trip, expressed disappointment over the lack of clear communication from WestJet. She noted that passengers had various responsibilities waiting for them at home. While WestJet has apologized for the inconvenience, they have not provided detailed answers about the incident. Passengers like Bindman are determined to seek more information about what went wrong. They feel they deserve an explanation for the troubles they faced during their travel.