Woolworths checkout service policy sparks online debate

A Woolworths customer in Australia has sparked debate after sharing a negative experience at a staff-managed checkout on TikTok. Influencer Dasha Daley, known as lambotrophywife, was surprised when a worker did not help her pack her groceries. Ms. Daley expected assistance, as she had chosen the staff-managed checkout instead of the self-serve option. She expressed her shock, stating it was unusual for a staff member to not pack her items. She described the employee as rude and unhelpful when she hinted for help. After realizing she would not receive assistance, she recorded part of the encounter on TikTok. Her video quickly gained attention. Many viewers agreed with her, believing packing groceries is part of a checkout worker's job. However, some defended the worker and suggested Ms. Daley should have packed her own bags. Woolworths has been contacted for comment. A spokesperson previously stated staff are expected to assist customers with bagging groceries. Ms. Daley said the incident has made her hesitant to return to that store. She is considering shopping at Coles or Aldi in the future, hoping for a better experience.