Zoho CEO advises managers to develop resilience and communication

Sridhar Vembu, the CEO of Zoho, has shared important advice for managers on how to lead effectively. He highlights the need for resilience and open communication, especially when facing setbacks. Vembu believes that a calm and composed manager can significantly boost team morale and productivity. In recent social media posts, Vembu stressed that managers should not react impulsively to bad news. He argues that displaying strong emotional reactions can create a culture of fear among employees, making them hesitant to voice concerns. Instead, Vembu encourages leaders to develop a "thick skin" to handle challenges constructively. Communication is a key theme in Vembu's guidance. He poses a vital question for leaders: "Can bad news reach you?" This emphasizes the importance of being approachable and open to feedback. Vembu insists that employees need to feel safe to share issues, as this proactive sharing can prevent minor problems from escalating into major crises. His insights have resonated with many professionals, sparking debates about corporate culture, especially in India. Some have noted a tendency to reward those who solve problems rather than those who identify them early, which can lead to a cycle of unresolved issues. Vembu's thoughts echo historical leadership principles, similar to those exemplified by the late Satish Dhawan, who was known for owning failures while giving credit to his team. These qualities promote trust and accountability in management, which Vembu believes are essential for long-term success in business.