Zomato CEO shares delivery challenges at Gurugram mall in viral video

Zomato CEO Deepinder Goyal shared a challenging experience while working as a delivery agent at Gurugram's Ambience Mall. He was not allowed to use the main entrance and had to take the stairs, only to find he could not enter the mall. Goyal waited with other delivery agents near the staircase before managing to sneak in briefly to collect his order. He documented the experience in a video shared on X, highlighting the difficulties faced by delivery partners. The video has received significant attention, with many viewers commenting on the need for better access for delivery workers in malls and other public spaces. Goyal's initiative has sparked discussions about improving conditions for delivery agents.